Privacy Policy

Effective Date: 03-Jun 2025

At RIO GARAGE DOOR, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit our website or use our services across Vancouver, Richmond, Burnaby, Surrey, Maple Ridge, and Langley.

1. Information We Collect

We may collect the following types of personal information when you interact with our website or request service:

Name, phone number, and email address
Service address and postal code
Details about your garage door and service needs
Payment and billing information (where applicable)
IP address, browser type, and usage data (via cookies and analytics tools)

2. How We Use Your Information

We use your information to:

Schedule and deliver garage door repair or installation services
Respond to inquiries and provide customer support
Send updates, reminders, and promotional offers (only if you opt in)
Improve our website, services, and customer experience
Comply with legal obligations and industry regulations

We do not sell or rent your personal information to third parties.

3. Cookies and Tracking

Our website may use cookies and similar technologies (such as Google Analytics) to understand visitor behaviour, monitor website performance, and enhance user experience. You can adjust your browser settings to refuse cookies, but this may impact your website functionality.

4. Information Sharing

We may share your personal information with:

Licensed technicians and contractors involved in delivering your requested service
Third-party tools used for website management, booking, or payment processing
Legal authorities, if required by law or to protect our legal rights

All third parties we work with are required to protect your data in accordance with applicable laws.

5. Data Security

We take reasonable steps to safeguard your personal information from unauthorized access, misuse, or disclosure. This includes secure servers, data encryption, and access controls.

6. Your Rights and Choices

You have the right to:

Access, correct, or delete your personal information
Withdraw your consent for marketing communications at any time
Request details on how your data is being used

To make a request, please contact us using the information below.

7. External Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of these websites. Please review their privacy policies separately.

8. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal obligations. The most recent version will always be posted on our website.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal information, please contact us:

RIO GARAGE DOOR

📍 35 West 49th Ave Vancouver Vancouver, BC

📞 Phone: (604) 398-5559

📧 Email: riogaragedoors@gmail.com